FAQ – Frequense

General & Storefront

Frequense is a wellness brand that blends high‑quality nutrition with the concept of frequency and energy. Their “frequency‑charged” supplements are designed to support balance, focus, vitality, and daily well‑being with carefully selected ingredients and a unique energetic imprint.

Frequense sees the body as a finely tuned instrument, with every cell vibrating at its own frequency. Their products start with thoughtful formulas—like mushroom nootropics, collagen blends, and mineral complexes—and then undergo a proprietary process that infuses 11 harmonic frequencies into each product. The goal is to support the body nutritionally and energetically so you feel more aligned, clear, and resilient.

We’re an independent, affiliate‑run storefront. We partner with Frequense, but we are not the corporate Frequense site. Our role is to give you a calmer, more guided shopping experience while connecting you to genuine Frequense products.

Yes. Every item we offer is an authentic Frequense product, ordered through our official brand‑partner account. When you place an order with us, we create or connect your Frequense customer profile and submit your order through their system so your products ship straight from their warehouse.

To keep things simple and curated, we highlight three core formulas: Rise Nootropics for clean mental energy and focus, Sync Collagen x CBN for nightly restoration and relaxation, and Source Trace Minerals for foundational mineral support and hydration balance.

Rise Nootropics

Rise is a mango lemonade nootropic drink mix formulated to support cognitive function, mental clarity, and brain health. It features a blend of seven organic mushrooms, B‑vitamins, amino acids, and 100 mg of caffeine from organic green coffee bean extract for smooth, focused energy without the heavy “energy drink” feel.

Mix one serving of Rise with about 8 oz of water and sip it in the morning or early in your day. It’s designed to slide right into your daily ritual—think of it as your “brain‑first” morning drink.

Rise comes in a Mango Lemonade flavor—bright, lightly sweet, and refreshing. Most people describe it as easy to drink every day, even if they’re not usually “supplement drink” people.

Each serving of Rise contains 100 mg of caffeine from organic green coffee bean extract—roughly the same as a small–medium cup of coffee, but in a smoother, sustained‑energy format.

No. Rise is flavored with all‑natural ingredients like fruits, vegetables, herbs, and spices. Frequense specifically confirms that there are no artificial flavors in the formula.

The stick pack version of Rise provides 21 daily servings per box. The tub version offers more servings per container and is ideal if you’re using Rise every day and want the best value.

We recommend enjoying Rise in the morning or early afternoon to support focus, productivity, and mood throughout the day. Because it contains caffeine, avoid taking it too close to bedtime if you’re sensitive.

Many people still enjoy coffee or tea alongside Rise. Just remember that each serving already gives you about 100 mg of caffeine, so be mindful of your total daily intake—especially if you’re sensitive to stimulants or on medication. When in doubt, check with your healthcare provider.

Rise is formulated for adults. Because it contains caffeine and specialized nootropic ingredients, anyone who is pregnant, nursing, under 18, or managing a medical condition should talk with their healthcare provider before using it. Our site doesn’t provide medical advice.

Yes—Rise is designed as a daily supplement. Many customers build it into their morning ritual like a coffee replacement or upgrade. As always, listen to your body and consult your healthcare professional if you have any questions about long‑term use or interactions with medications.

Sync Collagen x CBN

Sync is a nighttime drink mix that pairs collagen peptides, magnesium, GABA, and CBN with sleep‑supporting compounds to help you unwind, recover, and wake up refreshed. It’s formulated to support deep rest, muscle recovery, joint comfort, and skin appearance while you sleep.

Take one Sync stick in the evening, about 30–60 minutes before bed. Mix it with water (or your favorite nighttime beverage) and make it part of your wind‑down ritual—dim lights, phone away, Sync in hand.

Sync combines:

Collagen peptides – support skin, joints, and tissues
Magnesium – helps calm the nervous system and promotes relaxation
GABA – a calming neurotransmitter that supports a sense of ease
CBN and other sleep‑supporting compounds – to encourage deeper, more restorative rest.

Sync uses CBN, a non‑intoxicating cannabinoid. It’s formulated to gently support relaxation and sleep—not to create a “high” or impaired feeling. Everyone’s body chemistry is different, so if you’re new to cannabinoid‑based supplements, try it on a night when you can fully notice how you feel.

Cannabinoid‑containing products may show up on certain drug tests, depending on what the test is designed to detect. Frequense does not guarantee test outcomes. If you’re subject to workplace or athletic drug testing, talk with your employer, testing agency, or healthcare provider before using any cannabinoid supplement.

A box of Sync sticks provides roughly a 21‑day supply when taken once nightly as directed.

Because Sync is designed to promote relaxation and deeper sleep, you should not mix it with alcohol, sedatives, or prescription sleep medications unless your healthcare provider explicitly approves it. Combining too many calming agents can lead to excessive drowsiness or other side effects.

Sync is formulated for adults only. Given the presence of cannabinoids and other calming compounds, it’s not recommended for anyone who is pregnant, breastfeeding, or under 18 unless a qualified healthcare provider advises otherwise.

Source Trace Minerals

Source is a liquid trace mineral blend designed to support your foundational health. It includes minerals like potassium, magnesium, iron, calcium, and zinc to help support bones, muscles, hydration, and overall vitality.

Take two droppers of Source Trace Minerals once daily, mixed into about 8 oz of water. Many people like it in the morning or early afternoon as a gentle daily mineral “top‑off.”

Customers use Source to help support:

Healthy bones and muscles
Hydration and pH balance
Nutrient absorption and energy production
Skin and overall vitality.

Results vary by person, and Source works best as part of a consistent, daily routine with a balanced diet.

Each bottle of Source contains 30 servings when you use two droppers per day as directed—about a one‑month supply.

You may notice a Proposition 65 label on Source bottles. This is a California law that requires a warning if products contain even trace amounts of certain naturally occurring minerals or compounds. SOURCE uses mineral ingredients derived from the earth, so the label is added out of legal caution—not because the product formula changed or was found unsafe. Frequense states that levels remain far below what would be considered harmful and that Source still meets federal and international safety standards.

Yes. Source includes fulvic mineral powder, which is used to help improve mineral absorption and support detoxification and nutrient uptake in the body.

Ingredients, Quality & Safety

Yes. Frequense confirms that all products are third‑party tested and must pass heavy‑metal screening before leaving the warehouse. No product is shipped unless it has passed required tests for purity, potency, and safety.

Frequense manufactures in facilities that hold NSF, Organic, Kosher, Halal, and SQF (Safe Quality Food) certifications. These standards help ensure the products are made in clean, tightly quality‑controlled environments.

Frequense positions its supplements as non‑GMO, gluten‑free, soy‑free, dairy‑free, sugar‑free, and often vegan and keto‑friendly, depending on the product. Always double‑check each label if you have specific allergies or sensitivities.

For Rise, Frequense explicitly states there are no artificial flavors—only natural flavor compounds from fruits, vegetables, herbs, and spices. Other products follow the same “clean, modern” approach, but you should always review the ingredient panel to be sure it aligns with your needs.

Like most dietary supplements, Frequense products are not FDA‑approved. The brand includes the standard disclaimer: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

If you have a medical condition, take prescription medications, or have concerns about caffeine, cannabinoids, or mineral intake, please talk with your licensed healthcare provider before using any supplement. They know your history and can advise on safety and interactions.

Frequense does not market these formulas specifically for pregnancy or breastfeeding, and some ingredients (like caffeine or cannabinoids) may not be appropriate. Always consult your OB‑GYN or healthcare provider before using any supplement during pregnancy or while nursing.

For the most up‑to‑date ingredient and Certificate of Analysis (COA) details, we recommend reviewing the official Frequense support and COA pages. We’re happy to send you direct links or documentation for any product—just reach out via our Contact page.

Orders & Shipping

When you order through our store, you pay us directly at checkout. From there, our team creates or connects your Frequense customer profile using your order details and places the order through our business account. Your products then ship from an official Frequense warehouse, just as if you had ordered from the main site—only with a simpler, more personal experience on the front end.

All orders placed here are fulfilled by Frequense’s warehousing and shipping partners. We handle the customer service, communication, and setup on your behalf; Frequense handles the physical picking, packing, and shipping of your products.

Once you place an order, we typically submit it to Frequense within 1 business day. Frequense’s shipping policy states that orders are then processed within 2–3 business days, not including weekends or holidays. From there, delivery time depends on your location and the shipping method selected at checkout.

Shipping rates are calculated automatically at checkout based on your address, order weight/size, and carrier rates. You’ll always see the final shipping cost before you complete your purchase.

At this time, our Shopify storefront primarily serves customers in the [update this to your actual region, e.g., United States]. If you’re outside this area and would love to order, please contact us—if we can responsibly ship to you through Frequense’s network, we’ll walk you through the options.

Yes. Once your order has been processed and shipped, you’ll receive a shipping confirmation email with tracking. Depending on how the order routes through the system, tracking may come from us, Frequense, or both. Either way, if you ever can’t find it, just reach out and we’ll resend it.

First, double‑check with neighbors, household members, or a front desk to see if the package was received on your behalf. If it still hasn’t turned up within 24 hours, contact us. We’ll help investigate, work with the carrier if needed, and review replacement options on a case‑by‑case basis. Frequense’s policy notes that carrier delays and mis‑scans can happen, so we always start there.

Please take clear photos of the outer box, packing materials, and damaged products, then contact us right away. Because orders ship from Frequense’s warehouse, we’ll coordinate with them and the carrier on your behalf to make things right—whether that’s a replacement, refund, or another appropriate solution.

Returns & Refunds

We proudly honor Frequense’s 30‑day money‑back guarantee for orders placed through this Shopify store. If you’re not completely satisfied, email us within 30 days of receiving your order and we’ll help with a refund or exchange.

Refunds are issued to the original payment method once your return is processed.
The refund covers the product cost only; original shipping charges are not refundable.
We may ask for proof of purchase and either the unused portion or empty containers so we can process your refund properly.

Yes. Before sending anything back, please contact us to obtain a Return Merchandise Authorization (RMA) and detailed instructions. Returns sent without an RMA number clearly marked on the outside of the package may be refused by the warehouse, which can delay or prevent a refund. We’ll make this part easy—we’ll email you exactly what to do.

Once your return is received and processed, refunds are typically issued within 5–10 business days, depending on your bank or card issuer. We’ll email you as soon as your refund has been initiated so you know it’s on the way.

Yes. Frequense’s policy allows for refunds when you provide proof of purchase plus either the unused portionorempty product containers within 30 days. If you’ve used the full product and didn’t love it, reach out—we’ll still walk you through the process.

Subscriptions & Auto‑Ship

Yes. Products can be purchased on a subscription/auto‑ship basis.

You can modify or cancel auto‑ship any time by logging into your Frequense account and adjusting your subscription, or by emailing support@frequense.com. Cancellations should be submitted at least 3 business days before your next scheduled shipment to avoid being charged for that cycle.

No. Frequense states that you may cancel or modify your auto‑ship without penalty; you are not locked into a long‑term contract.